UITS PDA/SmartPhone Support

UITS will provide different levels of support depending on whether a mobile device is University owned or privately owned. Levels of support are detailed below:

University Owned Devices

• Only devices running Windows Mobile v5+
• Assistance with synchronization of Exchange e-mail, contacts and calendar
• Set-up of the synchronization with Exchange e-mail, contacts and calendar
• Service set up with cellular carrier
• Hardware repairs/replacements
• Call: (860)486-4357 select option for Cellular Services.

Note: You must have your device with you when you call. For troubleshooting purposes, call from another telephone.

Non-University Owned Devices

Our support covers:

• Documentation of the synchronization with UConn Exchange e-mail, contacts and calendar on devices running Windows Mobile v5+

For Exchange Support on personnally owned devices:

• Online Documentation: http://mail.exchange.uconn.edu/faq/pda/index.html
• Call: (860)486-4357 select option 3 for the Help Center
• Email: helpcenter@uconn.edu

Note: If you are using a personal mobile device to connect to the UConn Exchange e-mail system, additional access expenses may occur. You are responsible for any additional charges incurred.  Check with your mobile device carrier to determine what your cellular plan covers.

Please see the Considerations List for a guideline as to what considerations should be made when purchasing a PDA/SmartPhone to connect to UITS Exchange.

Student Owned Devices

Please contact:

• HuskyTech at 6-4087